Privacy Policy

Please read this notice carefully.

1.    About Us

We are committed to protecting and respecting your privacy in accordance with the applicable data protection laws which impose certain obligations on us as a data controller. This notice provides you with the necessary information regarding your rights and our obligations, and explains how, why and when we process your personal data.

We may need to change this privacy notice in the future. If we make any substantial changes that materially affect you, we will inform you before they take effect. We may also provide you with other specific privacy notices if we process different types of data for you.

Please note that our website and other digital platforms may contain links to third party websites / digital platforms which are provided for your convenience. We are only responsible for the privacy practices and security of our own digital platforms. We recommend that you check the privacy and security policies and procedures of each and every other website / digital platform that you visit.

If you require any further information, contact us through the contact page.

2. Who this privacy notice applies to

This privacy notice explains how we will use the personal data of anyone who visits the Backhand Racket website and/or:

  • navigates and interact with the Backhand Racketwebsite;
  • signs up for an online subscription;
  • fills in one of our forms (whether online or offline);
  • expressly provides us with your personal data.

Each such person is referred to as “you” and “your” in this privacy notice.

3. How we obtain your personal data

We collect and process a very limited amount of your data when you visit and interact with the Backhand Racket website.

We may also obtain data about you:

  • when we ask you to complete optional surveys that we use for research purposes and to provide you with a more relevant user experience; and
  • when you digitally interact with the Backhand Racket via our websites and other digital channels, for example our player portals and the resources that you access which may include the use of cookies (subject to our Cookie policy).

4. The types of personal data we process

We only process a limited amount of your personal data. When you visit and navigate the Backhand Racket website, we may collect the following information:

Your technology information •      how you have reached our digital platform

•      your device identifiers including IP address

•      your browser type, versions and plug-ins, and your operating system

•      your journey through the Backhand Racket website, including which links you click on and searched you made, how long you stayed on a page, and other page interaction information

•      your subscription status (if any)

your preferences and digital journey •      whether you wish to receive marketing from us and which types of marketing material you would like to receive

•      which adverts you responded to

•      which videos you watched, articles you read and content you liked

your correspondence •      information collected in any forms that you complete

•      information contained in any correspondence, or communications received or sent by you.

•      shipping and credit card information

5. How we will use your personal data and the legal basis for using that personal data

Performance of our contract with you
Fulfil any contract of service that you enter into with us (e.g. when you purchase an Backhand Racket product or service or enter one of our website competitions)

 

We may use your personal data to:

·     verify your identity, IP address and other information provided to us about you

·     set up your account and authenticate your registration when you register with us

·     to enable us to administer any competitions or other offers/promotions which you enter into

·     receive and manage payments (if you purchase an Backhand Racket product or service)

·     if you provide a credit or debit card, we use third parties to check the validity of the sort code, account number and card details you submit in order to prevent fraud

·     communicate with you

Enable our business and pursue our legitimate interests or those of a third party
Other business interests We may use your personal data to:

•      monitor use of, improve and protect our websites and online services both online and offline

•      update, consolidate and improve our business and the services that we provide to you as well as the accuracy of our records and to enable us to identify our users, members and service beneficiaries

•      identify other products and services you may be interested in and tell you about other products and services

•      obtain your feedback and respond to and rectify complaints received by you and other users, members and service beneficiaries of the Backhand Racket

•      develop and improve our federation and facilitate investment in, and the growth of, our business

•      manage and mitigate the risks to you and our federation

Comply with our legal and regulatory obligations and codes of practice

 

We may use your personal data to:

•       monitor, prevent, investigate and/or report fraud, misrepresentation, security incidents or crime, in accordance with applicable laws

Investigate and respond to complaints, disputes and where necessary to bring or defend legal claims

 

We may use your personal data to:

•      identify and record facts and evidence

•      investigate and respond to complaints, disputes, regulatory investigations and/or to bring or defend legal claims

 

Legal Obligations
Compliance with applicable laws We may use your personal data to:

·     comply with applicable laws and protect of the Backhand Racket’s legal rights, including, but not limited to, use in connection with legal claims, compliance with our legal obligations such as safeguarding, regulatory and investigative purposes (including disclosure of such information in connection with legal process or litigation)

6. How we use your personal data to make automated decisions

We do not make automated decision based on the personal data that we process about you.

7. Marketing

We may ask you, when you provide us with your personal data, if you are happy for us to contact you by telephone, post, email or SMS about products and services offered by us which we think may be of interest to you.

If you do not agree to this, we will not use your personal data for this purpose.

We will use your personal data to enable us to provide you with information that is most relevant to you.

If, at any time, you change your preferences and either do wish to receive such communications or wish us to stop sending you such communications you can let us know by one of the following methods:

  1. email us at account@backhandracket.com and we’ll be happy to contact you to help change your preferences. (As this isn’t a secure channel, please don’t include any personal details in any emails sent to this address.)
  2. click the ‘Update your details’ or ‘Unsubscribe’ link on any marketing emails that we send you.

For more information about how the Backhand Racket processes your personal data for marketing purposes, please refer to the Backhand Racket  Privacy Notice for Marketing (on the Backhand Racket website).

8.    Who we share your personal data with

Your personal data may be shared with Backhand Racket.

Personal data may be shared with government authorities and/or law enforcement officials if mandated by law or if required for the legal protection of our legitimate interests in compliance with applicable laws.

In all instances where we disclose your information to third parties, we will ensure that your information is appropriately protected.

9. How long we will hold your data

We will hold information about you only for as long as you are interacting with the Backhand Racket website.

10. Children

If you are under 16 and register for restricted areas of our digital platforms, we will collect your date of birth and retain that with your name and other details you may provide. This is so we can ensure we treat you in an age appropriate way in line with our data protection policy.

For so long as you are under 16 we will not send you any marketing communications or share your details with our commercial partners.  However, if you have signed up to receive a product or service we may contact you about this.

Ages 13-15
If you are aged 13-15, you must first tell your parent or legal guardian that you wish to register on our digital platforms and get their consent. You must make sure that your parent or legal guardian knows and agrees each time before you:

  • email us, or ask us to email anything to you;
  • send any information to us;
  • enter any competition or survey that requires information about you or offers a prize;
  • purchase any membership or subscription; or
  • offer or agree to buy anything online.

If you are the parent or legal guardian of a user of our digital platforms who is aged 13 to 15 we do not seek your direct consent to their registration, but we expect them to inform you and get your agreement in advance before they register and before each time they do any of the activities listed above.

Aged under 13
If you are under 13, you may only use the restricted areas of our digital platforms if your parent or legal guardian has first told us that you are allowed to do so.

If you are under 13 and wish to register, you must truthfully tell us your name, email address, country and date of birth.  Our system will then ask you for the name and email address of your parent or legal guardian. We will send them an email so they are aware of your request and will ask them for their consent and to confirm they have authority to give that consent. We need their consent or refusal within 7 days, or else we will assume consent is not granted. Their consent can be withdrawn at any stage.

Even if your parent or legal guardian gives their consent to your registration, if you are under 13 we still expect you to tell them and get their agreement in advance each time before you:

  • email us, or ask us to email anything to you;
  • send any information to us;
  • enter any competition or game that requires information about you or offers a prize;
  • purchase an official membership; or
  • offer or agree to buy anything online.

If you are the parent or legal guardian of a user of our digital platforms who is under 13, they can access and use unrestricted areas but we will need your direct consent if they wish to gain access to restricted areas. If a user enters a date of birth which indicates they are under 13 when they try to register, our system will request them to provide us with your name and email address so that we can contact you to get your consent. The registration process cannot proceed without this. If we do not hear from you within 7 days, we will assume consent is refused. If you consent, we will complete the registration process. Whether you refuse or provide consent, we will update the child by email.

11.Cookies

In common with many other website operators, we use standard technology called ‘cookies’ on the Backhand Racket website. Cookies are small pieces of information that are stored by your browser on your computer’s hard drive and they are used to record how you navigate this website on each visit.

For further, more detailed information on how we use cookies please refer to our Cookies Policy which can be accessed on the Backhand Racket website.

12.Your legal rights

You have a number of rights over your personal data processed by us. These include:

  • access to, and correction of, incomplete, inaccurate or outdated personal data
  • transmission of personal data to you or to another person or organisation
  • erasure of personal data
  • restriction to our processing of your personal data
  • objection to processing personal data

If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.

The extent of these rights are limited by law and we may not act on part or all of your request(s) where the right(s) are not applicable. If we do not act on your request, we will explain our reasons why.

Please contact us through our Data Protection Officer if you require any further information or wish to make a request to exercise any of your rights under applicable Data Protection laws.

In most cases we will respond to your request within one month.